3. At Rohi International, we are committed to providing exceptional products and services to our valued customers. We understand that there may be instances where a return is necessary, and we have established a comprehensive return policy to ensure a seamless and professional process. Please read the following terms and conditions carefully:
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7. 1. Time frame for Returns:
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9. We offer a generous return window of 7 days from the date of product receipt. This timeframe allows you ample time to inspect the product and decide if it meets your expectations.
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11. 2. Product Eligibility:
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13. To be eligible for a return, the product must be in its original condition, unused, and undamaged. We kindly request that you handle the product with care and retain all original packaging, accessories, and tags. Products showing signs of wear, damage, or alteration may not be accepted for return.
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15. 3. Proof of Purchase:
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17. To facilitate a smooth return process, please ensure that you retain the receipt or any other valid proof of purchase. This documentation is essential for verifying the original transaction and expediting your return request.
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19. 4. Return Process:
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21. To initiate a return, please contact our dedicated customer support team. They will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) if applicable. Please note that returns without a valid RMA may not be accepted.
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23. 5. Non-Returnable Items:
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25. For hygiene and safety reasons, certain items are non-returnable unless they arrive in a damaged or defective condition. Examples of such items include but are not limited to personal care products, intimate apparel, and perishable goods. Please check the product description or contact our customer support team for further details.
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28. We value your satisfaction and want to make the return process as straightforward as possible. Our aim is to provide a smooth and efficient return process for our valued customers. Should you have any further questions or require assistance, please don't hesitate to contact our customer support team.
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